Customer Support

From installation and training to repairs and troubleshooting, our experienced support staff is available to help you get optimal performance out of your micro-precision 3D printer.

Log in here for access to our knowledge base:

If you are a BMF customer and don’t have a login, please request access and a member of our team will be in touch.

Our Services

Operational Training
Members of our support team come right to you to handle the delivery and setup of your printer, as well as provide hands-on training and consultations.

Technical Guidance
You’ll have unfiltered access to our extensive knowledge base, with experts available to help you understand applications, design guidelines, and printing parameters. 


Customer Support Center
Have a question? We’re here to help you with quick and effective solutions. Contact our support team online or via phone (888-927-9504), 8am-5pm ET Monday-Friday.

Our Support Team

Our product experts strive to educate you on all of your printer’s capabilities, as well as allow you to build confidence in operating and maintaining your machine. You’ll always experience quick response times, informed assistance, and professional conduct. We’re here to help!

As someone who had dealt with technical support from a number of additive companies, I can honestly say that BMF is second to none.  Response times are prompt and their team is always willing to help diagnose and fix any issues that arise.

Mike Harrington, Rapid Prototype Manager
Empire Group

Request a Benchmark Part

We’d be happy to manufacture a benchmark part so you can assess our quality.

Request a Benchmark part